ACCESS STANDARDS 2019
A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.
These standards are set out below;
People receive a prompt response to their contact with a GP practice via telephone.
Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
People receive bilingual information on local and emergency services when contacting a practice.
People are able to access information on how to get help and advice.
People receive the right care at the right time in a joined up way which is based on their needs.
People can use a range of options to contact their GP practice.
People are able to email a practice to request a non-urgent consultation or a call back.
Practices understand the needs of people within their practice and use this information to anticipate the demand on its services.
Aneurin Bevan University Health Board will be supporting our practice to ensure these standards are achieved by March 2021.
SURGERY HOURS & APPOINTMENTS
The surgery telephones are manned from 8.00am until 6.30pm every day from Monday to Friday. Doctor, Nurse and the Health Care Assistant operate on an appointments system and an appointment can be obtained by telephoning the surgery, using My Health on Line (MHOL) or by emailing enquiries to Reception.firstname.lastname@example.org or by calling in the surgery.
Appointments are available within 48 hours and urgent cases are seen the same day. An appointment will last for ten minutes. Appointments for Doctor are available from 8.30am until 11.20am on Monday to Friday mornings, and 4.00pm until 6.20pm every afternoon.
Emergencies are seen at the end of morning surgery. Reception staff will ask question so that you can be booked with the right clinical staff for the appropriate care and attention you need. If you are unable to wait until an available appointment slot please inform the Receptionists.