Appointments

How to see a doctor

The Practice runs an appointment system. You can make an appointment by either calling into the Surgery or by telephone.

Routine appointments can be made up to one month in advance. It is advisable but not always possible to see the same doctor who knows your problem. Surgery appointments are normally ten minutes long. If you feel you require a longer appointment please inform the reception. Please remember an appointment is for one person only.

Same Day Appointments

If all routine appointments are taken but you feel you must be seen within 24 hours please let the receptionist know, she will be able to speak to the duty doctor or the most appropriate member of the primary health care team on your behalf.

Missed Appointments

Please remember there is always someone waiting for an appointment.

IF YOU CANNOT KEEP YOUR APPOINTMENT, PLEASE CANCEL IT

 

Call 01495 302716 to schedule an appointment

Home Visits

Home visits take several times longer than a surgery consultation.

Facilities at the Surgery are far better for examination and treatment. We do understand that it is sometimes impossible for some patients to attend surgery and are happy to visit the housebound and infirm at home. If possible, please ring the Surgery before 10.30am if a home visit is needed. Please remember no transport is not a reason for a home visit. We expect patients to use public transport.

Outside Surgery Hours

For urgent appointments and home visits outside normal surgery hours please telephone the surgery number on 01495302716 and you will be given the Out of Hours Telephone Number. Aneurin Bevan University Health Board is responsible for commissioning the out of hour’s services.

Private Medical Examinations

All doctors at the surgery perform medical examinations for the special purposes e.g. Fitness to travel/pre-employment/driving medicals/insurance. A fee is payable for these medicals. Please ask reception for the current fees for work not carried out under general medical services. The fee must be paid at the time of the medical – no invoice will be sent out.

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